Purchases on the shop.borgodeivinci.com website are subject to the rules of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantee the right to withdraw from the purchase contract for any reason.
The following are the conditions for exercising the right of withdrawal:
-to exercise the right of withdrawal, the goods purchased must be substantially intact
-the right of withdrawal is reserved only to natural persons. Purchases made by retailers or by persons who, for whatever reason, purchase for resale to third parties are therefore excluded.
-upon receipt, the goods will be examined to assess any damage or tampering, so it is recommended to take the utmost care in preparing the package using the original packaging or similar packaging.
-to exercise this right, the customer must send us a notice indicating the intention to withdraw from the purchase made, within 15 days from the date of receiving the goods ordered and must send us the goods within a further 15 days.
-the shipping costs are to be borne by the customer
Procedure for withdrawal
You must send an e-mail to firstname.lastname@example.org containing the declaration of intent to exercise the right of withdrawal, indicating all the information requested:
-order number and date of order
-the list of products subject to withdrawal (identifying each item with the article code)
-Your bank details (IBAN code)
Next, we have to wait for a communication from our Customer Service authorising the return.
Upon receipt of such notification, you must return the goods subject to withdrawal within a further 15 days to:
C.da Lacquari, – 89843 – Sant’ Onofrio (VV) – Italy – email@example.com
Phone. +39 0963 262348 –
P.IVA. e Cod.Fisc. 01828730794